ISO 9000

In the name of Allah, The Most Gracious and The Most Merciful ,

Today, we will be discussing about ISO 9000. What is ISO? ISO stands for International Standard Organization. The reason for having ISO is to certify a variety of organizations and business concerns. ISO 9000 is mainly focusing on the quality program of a product. There are many standards in the ISO 9000 family, including:

• ISO 9001:2008 - Sets out the requirements of a quality management system

• ISO 9000:2005 - Covers the basic concepts and language

• ISO 9004:2009 - Focuses on how to make a quality management system more efficient and effective

• ISO 19011:2011 - Sets out guidance on internal and external audits of quality management systems.

All of the ISO 9000 family list above addresses various aspects of quality management and contains some of ISO’s well known standards. Nowadays, most company require their supplier to provide a certification to prove that they have complied with all the requirement of ISO 9000. This will help to ensure that the supplier's products and services consistently meet customer’s requirements, and that quality is consistently improved.

What is ISO 9001:2008 ?

ISO 9001:2008 is sets out the criteria for a quality management system. It can be use by any company either big or small and in any field of work. Thus by having this kind of approval, customer will be more happy to have the company as a supplier. This is because they know that the supplier can always fulfill their demand with a high quality and continuously improve quality of products.

Reason for having ISO 9000?

Many company nowadays demand their supplier to have the ISO 9000 certificate. Do you know why do this thing happen? This is because :

1) Many companies offer products and services, but it is those companies who put out the best products and services efficiently that succeed. Thus ISO 9000 stands as a proof of the company have fulfill all the requirement and have a high quality products.

2)Not only do businesses recognize the importance of the ISO 9000, but also the customer realizes the importance of quality. And because the consumer is most important to a company, ISO 9000 makes the customer its focus.

Therefore, ISO 9000 is suitable for all type of company with any type of field of work. This is because, quality is important for all field of work. With a high quality product we can attract more customer. Thus, we can gain more profit for the firm.

TOTAL QUALITY MANAGEMENT AND PURCHASING

Text : Siti Aisah Binti Ehsan Helmi
Images : Google Images

In the name of Allah , The Most Gracious and The Most Merciful ,

Do you know the quality is very important to a company to maintain and expand the company's potential to generate high income.

Do you know what is quality ?

Quality is the totality of features and characteristics of a product or services that bears on is ability to satisfy stated and implied needs. Quality can give safety, security and good design.

Why quality important to firm ?

1) Improve productivity.

2) Reduce the reverse logistics.

3) Gain brand power.

4) Increase value of product

5) Lower warranty cost.

6) Satisfy customer need.

7) can increase the profit.

How to make sure the component that you purchase a good quality ?

1) Good relationship with supplier.

2) Find the best supplier.

3) Do inspection.

4) Evaluate supplier performance.

What is Total Quality Management ?

Management of entire organization so that is excel in all aspect of all product and services that are important to the customer.

There are 7 concept for effective TQM process :

1) Continuous improvement.

2) Six sigma.

3) Employee improvement.

4) Bench marking.

5) Just in time.

6) Taguchi concepts.

7) Knowledge of TQM Tool.

First, continuous improvement is never ending improvement that cover people, equipment, suppliers, material, procedures and process where the end goal is a perfection. 

Second, six sigma is a program to save time, improve quality. In a statistical sense, it described a process, product or service with an extremely high capability in targeting 99.9997 perfection. In other six sigma definition is the program design to reduce defect to have lower cost, save time and customer satisfaction.

Third, employee improvement is enlarging empower job, so that the added responsibility and authority is moved to the lowest level possible in the organization.

Forth, bench marking is selecting a demonstrated standing of performance that represent the very best performance for process or an activities.