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In the name of Allah , The Most Gracious and The Most Merciful ,
Do you know the quality is very important to a company to maintain and expand the company's potential to generate high income.
Do you know what is quality ?
Quality is the totality of features and characteristics of a product or services that bears on is ability to satisfy stated and implied needs. Quality can give safety, security and good design.
Why quality important to firm ?
1) Improve productivity.
2) Reduce the reverse logistics.
3) Gain brand power.
4) Increase value of product
5) Lower warranty cost.
6) Satisfy customer need.
7) can increase the profit.
How to make sure the component that you purchase a good quality ?
1) Good relationship with supplier.
2) Find the best supplier.
3) Do inspection.
4) Evaluate supplier performance.
What is Total Quality Management ?
Management of entire organization so that is excel in all aspect of all product and services that are important to the customer.
There are 7 concept for effective TQM process :
1) Continuous improvement.
2) Six sigma.
3) Employee improvement.
4) Bench marking.
5) Just in time.
6) Taguchi concepts.
7) Knowledge of TQM Tool.
First, continuous improvement is never ending improvement that cover people, equipment, suppliers, material, procedures and process where the end goal is a perfection.
Second, six sigma is a program to save time, improve quality. In a statistical sense, it described a process, product or service with an extremely high capability in targeting 99.9997 perfection. In other six sigma definition is the program design to reduce defect to have lower cost, save time and customer satisfaction.
Third, employee improvement is enlarging empower job, so that the added responsibility and authority is moved to the lowest level possible in the organization.
Forth, bench marking is selecting a demonstrated standing of performance that represent the very best performance for process or an activities.
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